Customer Support
Rungu products are designed for use in rugged environments. They can take a beating, but like all vehicles they require service and maintenance to keep them running.
Authorized Rungu service centers
Rungu now partners with multiple bike shops around the USA to provide service for Rungu customers. Authorized Rungu service centers have been certified to work on Rungu Dualie/XR and have access to Rungu specific tools and parts. Please refer to the list of authorized services centers below to see if there's one near you. If you represent a bike shop and would like to become an authorized Rungu service center, send us an e-mail at support@riderungu.com to learn more.
Troubleshooting and repair
If you experience problems with your Rungu product and don't have a service center near you or want to work on the bike yourself, please find documentation under the tab specific to your Rungu model. Each tab has links to product-specific documentation to guide your troubleshooting and speed resolution.
If you need more help, please scroll to the bottom of this page to contact Rungu Support by email or phone.
Click on the linked text below to access the appropriate document.
Rungu Dualie Standard Owner Manual 3.0
Rungu Dualie Steep Owner Manual 3.0
Rungu Dualie Rugged Owner Manual 3.0
Rungu Dualie XR Models Owner Manual 3.2
Rungu Dualie and Dualie XR Display User Guide
Video: Rungu Dualie Unpacking and Assembly
Video: Excerpts from Rungu Training Video Series
Click on the linked text below to access the appropriate document.
Rungu Dualie Owner Manual v3.0
Video: Rungu Dualie Unpacking and Assembly
Video: Excerpts from Rungu Training Video Series
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Rungu Dualie Standard and Steep Owner Manual v2.0
Video: Rungu Dualie Unpacking and Assembly
Video: Excerpts from Rungu Training Video Series
Video: Installation of Steering Risers
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Rungu Dualie Owner Manual v2.1
Video: Rungu Dualie Unpacking and Assembly
Video: Excerpts from Rungu Training Video Series
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Rungu Dualie Standard and Steep Owner Manual v1.2
Video: Rungu Dualie Unpacking and Assembly
Video: Excerpts from Rungu Training Video Series
Video: Installation of Steering Risers
Click on the linked text below to access the appropriate document.
Rungu Dualie Owner Manual v2.0
Video: Rungu Dualie Unpacking and Assembly
Video: Excerpts from Rungu Training Video Series
Video: Installation of Steering Risers
Click on the linked text below to access the appropriate document.
Video: Rungu MDV Unpacking and Assembly
Video: First ride - How to ride Rungu (MDV version)
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Rungu Electric Juggernaut (Mid-Drive Models) Owner Manual v2.1
Rungu Electric Juggernaut Mid-Drive Version - Bafang Display User Guide
Video: First ride - How to ride Rungu (MDV version)
Video: Installing the Battery Extender Rear Rack for MDVHC-XR, Overland, and Rubicon editions
Video: Installing the Rear Rack Bag on the Electric Juggernaut MDV Rubicon Edition
Click on the linked text below to access the appropriate document.
Rungu Electric Juggernaut - original - battery access, reset and replacement v1.0
Rungu Electric Juggernaut - original - User Manual v2.2
Rungu Electric Juggernaut LE - User Manual v1.0
Rungu Electric Juggernaut LE - Battery connection after transport
Cycle Analyst V2.3 Main Manual
Rungu Electric Juggernaut - models through 2017 - operation video
Rungu Electric Juggernaut Original, LE, and 2KW - Rear wheel removal and replacement v1.01
Rungu Electric Juggernaut Original and 2KW - Best practices v1.1
Manuals available
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Kilimanjaro instructions for steering assembly and alignment v1.2
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Juggernaut instructions for steering assembly and alignment v1.2
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Cargo Rack - Rungu 2020 Cargo Rack - Customer Drawing
Charger - Battery Charger Manual
Crankset - Prowheel 2 piece crankset and bottom bracket
Handlebars - Video: Installation of Steering Risers
Derailleur - Advent Rear Derailleur Installation
Saddle/Seat post - Comfort Kit Seatpost - Cane Creek Thudbuster LT
Click on the text below to access the linked documents
Electric Juggernaut - Original, LE, and 2KW - 12 LED Front Electrolight installation instructions
Rungu Rear Rack Installation Guide for Electric Juggernauts Original, LE and 2KW v1.1
Rungu Rear Rack Installation Guide for Electric Juggernaut Mid-Drive and Non-Electric versions v1.1
SKS version Front Fender installation for Juggernaut and Electric Juggernaut Original, LE and 2KW
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Hydraulic Rear Brake - 2016 and older models - Avid Elixir disc brake caliper mounting
Hydraulic Rear Brake - 2016 and older models - Service manual
Mechanical Front Brakeset - 2016 and older models - Avid user manual
Rear Derailleur - Shimano service manual
Wheel-Tire-Rim - Surly version instructions
Brakes - Hydraulic Rear Brake - Tektro Auriga Tune
Brakes - Hydraulic Front brakeset - Tektro Auriga Twin
Brakes - Hydraulic Front and Rear Brakesets - Compatible replacement brake pads
Brakes - Video: Bleeding Tektro Brakes - Periodic Maintenance - Soft Levers
We sell replacement parts online for your convenience. Filter the shop page for spare parts to see if you can find the replacement part you need. If not, please use the form below to contact us.
Please use the contact form below to request a support call. Indicate your phone number and time that we should call you. Or call us at 1 949.877.9755. Our hours are 8AM to 5PM Pacific Time Monday through Saturday.
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Find Us
Our factory is located in Santa Ana, CA. Visits arranged by appointment only
